Step-by-step guides for every part of the dashboard. Can't find an answer? Get in touch.
Website crawling, PDF uploads, manual Q&A pairs — how to feed the bot and keep its knowledge fresh.
Persona, languages, strict grounding, fallback message, business hours, pausing — the switches that shape how your bot behaves.
Keyword-triggered decision trees that override the AI — for quotes, routing, and any moment that must be exact.
The two feedback loops that make your bot smarter every week — no-answer questions and thumbs-down corrections.
The one-line embed, hosted chat page, inline iframe, Shopify auto-install, and the install checker.
Connect your store, sync products into the bot's knowledge, and let customers check order status in chat — safely.
Colors, position, avatar, welcome message, custom CSS and fonts, right-to-left languages, and voice chat.
Connect your WhatsApp Business number so the bot answers there too — official Meta Cloud API, step by step.
Let the bot offer available time slots and book appointments straight into your calendar.
What each plan includes, how conversation limits work, and how to manage your subscription.
Email, browser & mobile push, and Telegram alerts — how each channel works and how to fix delivery problems.
Invite teammates, control which bots they can access, and work the live chat inbox together.
Password, two-factor auth, email change, connected logins, timezone — and your GDPR rights: export and deletion.
Run bots for your clients: client folders, custom branding, and per-client analytics.
Run the Zedinga panel in English, Turkish, French, German or Italian — per user, without affecting what your bot says to visitors.