Webhooks, Slack/Discord & the API
Push bot events to your own systems, get them in Slack or Discord, connect Zapier, or build on the REST API.
Outgoing webhooks
Webhooks are part of the Growth plan and above. Each bot's Webhooks tab can send events (new lead, handoff request, new conversation and more) to any URL as JSON. Built for production use:
- HMAC signatures — every delivery is signed with your webhook's secret so your receiver can verify it came from Zedinga.
- Delivery log & health — see every attempt, its response code, and the webhook's overall health at a glance; a test button fires a sample event on demand.
- Retries & dead-letter — failed deliveries retry with backoff; a receiver that keeps failing gets the webhook auto-disabled (you're emailed) instead of hammering it forever. Re-enable it when your endpoint is back.
Slack & Discord
One-click presets: paste a Slack or Discord incoming-webhook URL and bot events arrive as formatted messages in your channel — no code.
Zapier
Use a generic webhook as a Zapier trigger ("Webhooks by Zapier → Catch Hook") to connect thousands of apps: add leads to your CRM, rows to Google Sheets, cards to Trello.
The REST API
The REST API is part of the Business plan and above. For custom integrations, create an API key in Settings (Developer section) — keys are shown once and stored hashed. The v1 API covers bots and conversations; full reference with request/response examples lives at zedinga.ai/developers.