Plans, billing & usage
What each plan includes, how conversation limits work, and how to manage your subscription.
The plans
Flat monthly pricing — no per-message or per-resolution fees: Free $0 · Starter $29 · Growth $79 · Business $199, each with a monthly conversation allowance and feature set. The full matrix lives on the pricing page; the short version:
- Free — try the core bot on your site.
- Starter — lead capture, conversation flows, widget customization, analytics, email notifications.
- Growth — human handoff & live chat inbox, WhatsApp, appointment booking, webhooks & Zapier, AI training & knowledge-gap analysis, background push & Telegram alerts.
- Enterprise — custom limits and volume pricing, plus the Shopify package (catalog sync + in-chat order tracking) set up hands-on by our team — contact us.
- Business — everything in Growth plus voice chat, the REST API, competitive intel, white-label and agency features.
Annual billing is available at a discount on the checkout page.
Usage
Conversations are counted per calendar month across your bots. Bots using the premium (Smart) model have a fair-use allowance — 1,000 premium conversations/month on Growth, 5,000 on Business; past it, the bot keeps answering on the Fast model until the next month and you get a dashboard notification. A banner warns you as you approach your limit, and an email alert goes out at 80% — so a busy month never surprises you. Test conversations from the dashboard don't count.
Managing your subscription
Dashboard → Billing shows your plan, usage bars and invoices. Upgrades, downgrades, card changes and cancellation all run through the secure Stripe portal — we never see or store your card details. Upgrades apply immediately; your price is adjusted pro-rata rather than double-billed.
Where do I get my invoice?
Every payment automatically generates an invoice. Two ways to reach them:
- Dashboard → Billing → Invoice history — each invoice has a hosted page and a downloadable PDF.
- The Stripe customer portal (the same place you manage your card) also lists every invoice.
Invoices include the company name, billing address and VAT/tax ID you entered at checkout, so they're ready for your accounting as-is. Need to change those details for future invoices? Update them in the Stripe portal — the next invoice reflects the change.
Failed payments
If a renewal payment fails you get an email and a grace period to update your card — the bot keeps working during grace. Fix the card in Billing and the subscription continues without interruption.