Leads & forms
Capture visitor contact details in chat, build standalone forms, and manage the pipeline.
Lead capture in chat
With lead capture enabled (Starter plan and above), the widget can ask visitors for their details — you choose which fields (name, email, phone, company) and when. Conversation flows can also collect details step by step mid-chat (for example a quote request that asks name → phone → vehicle), which lands as a structured lead.
The Leads tab
Every captured lead appears in your bot's Leads tab with the conversation it came from:
- Status pipeline — move leads through stages so nothing gets forgotten.
- AI lead brief — a summary of what the visitor wanted, generated from their conversation.
- CSV export — take the list to your CRM or spreadsheet.
- Bulk actions — update or clean up many leads at once.
Standalone forms
The Forms tab builds shareable forms independent of the chat widget: pick fields, publish, and share the hosted link (zedinga.ai/f/...) anywhere — social bios, QR codes, email campaigns. Submissions land in the same Leads pipeline, with per-form analytics and an optional GDPR consent checkbox.
Notifications
New leads trigger your enabled notification channels (email, push, Telegram) instantly. By default lead emails go to the account owner — set a different recipient per bot (e.g. your sales inbox) via bot Settings → Lead Notification Email — see notifications to configure them.