WhatsApp channel setup
Connect your WhatsApp Business number so the bot answers there too — official Meta Cloud API, step by step.
WhatsApp is part of the Growth plan and above. Zedinga uses the official WhatsApp Business API (Meta Cloud API) — no unofficial gateways, no risk to your number.
What you need from Meta first
Meta's side takes longer than ours. In the Meta for Developers portal you'll need:
- A Meta app with the WhatsApp product added, and a verified business.
- Your Phone Number ID (from the WhatsApp API setup page).
- A permanent access token.
If you get stuck on Meta's side, contact us — we'll walk you through it.
Zedinga's side (5 minutes)
In your bot's Settings tab, WhatsApp section:
- Enter the three fields: Phone Number ID, Access Token, and a Verify Token (any string you choose).
- In Meta's webhook configuration, set the callback URL to
https://zedinga.ai/api/whatsapp/webhook, paste the same Verify Token, and subscribe to message events. - Enable the WhatsApp toggle on the bot.
How it behaves
- Incoming WhatsApp messages are answered by the bot from the same knowledge base as your website widget — the two channels never contradict each other.
- Replies arrive in the customer's language (auto-detected).
- Conversations appear in your dashboard tagged as WhatsApp, alongside web conversations.
- When a handoff happens, your agent replies from the Live Chat inbox and the answer flows back out through WhatsApp — the customer never leaves the thread.