Team: agents & access
Invite teammates, control which bots they can access, and work the live chat inbox together.
Inviting teammates
Settings → Team: enter a teammate's email and choose which of your bots they get access to. They receive an invite email; once accepted, they sign in with their own account — no password sharing.
Seat limits depend on your plan.
What teammates can do
Access is per-bot: a teammate sees and works only the bots you granted. In practice that means:
- Answering handoffs in the Live Chat inbox — team members receive handoff notifications through their own channels (email, push, Telegram) and can accept, reply, add internal notes and reassign conversations.
- Working the granted bots' conversations and leads.
Your account settings, billing and other bots stay yours alone.
Audit log
The Team section includes an audit log of security-relevant account events, so you can see who did what and when.
Removing access
Revoke a teammate from Settings → Team at any time — their access ends immediately; their past inbox activity (replies, notes) remains attributed to them in the records.